PetXtreme Website Terms & Conditions
Between:
PetXtreme (Pty) Ltd, (“PetXtreme”) and you (“User”).
By accessing or using this website, you agree to these Terms. If you do not agree, please stop immediately.
IMPORTANT NOTICE
You are bound by these Terms the moment you access the site. They include provisions that limit liability and detail your statutory rights. If you are under 18, you must have consent from a guardian before proceeding.
1. Legal Basis & Consumer Rights (ECTA & CPA)
These Terms regulate electronic transactions in line with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).
Before purchasing, you are entitled to clear disclosure of full pricing (including delivery, VAT, and any additional charges), product specifications, and delivery timeframes.
You have the right to cancel your order within seven (7) days of receiving the goods (or entering into a service agreement) without giving a reason. Return shipping may be at your cost. Refunds will be processed within 30 days of cancellation notice.
2. Privacy & Data Protection (POPIA)
Your personal data will be processed in accordance with the Protection of Personal Information Act (POPIA). You have the right to access, correct, delete, or object to the processing of your personal information. Please review our Privacy Policy for full details.
3. Intellectual Property Rights
All website content, trademarks, product descriptions, and imagery are owned or licensed by PetXtreme. No content may be copied, reused, modified, or distributed for commercial purposes without prior written consent.
4. Prohibited Conduct
You agree not to:
Use the website for illegal, abusive, or fraudulent purposes,
Upload malicious software or harmful code,
Violate intellectual property or data privacy rights,
Spam, impersonate, or harass others,
Interfere with the functionality or security of the website.
PetXtreme reserves the right to seek legal recourse and recover damages for violations.
5. Limitation of Liability
Use of this website is at your own risk. PetXtreme shall not be liable for any indirect, special, incidental, or consequential damages, loss of data, service disruptions, or harm resulting from use or misuse of the website.
6. Account Access & Restrictions
PetXtreme reserves the right to suspend or terminate your account without notice. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately of any unauthorized access.
7. Third‑Party Services
This website may link to third-party services or websites. PetXtreme is not responsible for third-party content, policies, or transactions.
8. Changes & Modifications
PetXtreme may change these Terms or the site content at any time. Continued use constitutes acceptance of the current version.
9. Governing Law
These Terms are governed by South African law. Any disputes shall be resolved in South African courts.
📦 PetXtreme General Terms of Sale
Between: PetXtreme (Pty) Ltd (“Company”) and the purchaser (“Customer”).
1. Definitions
This Agreement includes all orders, order confirmations, delivery notes, and promotions from PetXtreme. Goods refer to any product listed on our website or included in an order.
2. Price & Payment
All prices are in South African Rand and include VAT unless otherwise specified.
Full payment is required before delivery.
Credit card failures, incorrect details, or lack of funds are the customer’s responsibility.
PetXtreme reserves the right to suspend delivery if payment is not received in full.
Product prices may be changed at any time without prior notice.
3. Orders
Orders must be placed online through our website.
The customer must provide accurate and complete information.
Errors or delays due to incorrect customer data will not be PetXtreme’s responsibility.
Order Confirmations are sent via email and constitute offers to purchase.
PetXtreme may charge additional costs for order changes, refusal of delivery, or delays caused by the customer.
4. Delivery
Delivery is usually made within 3 business days, but must occur within 30 days of order placement unless otherwise arranged.
Remote areas may require alternative delivery options.
Delivery is free unless otherwise indicated.
Delivery occurs when goods are offloaded at the agreed address.
Delays due to factors beyond PetXtreme’s control are not grounds for liability.
5. Risk & Ownership
Risk transfers to the customer upon delivery.
Title and ownership of goods remain with PetXtreme until payment is received in full.
If the customer refuses or delays delivery, risk still passes at the point of attempted delivery.
6. Cooling-Off, Cancellations & Returns
Customers have the right to cancel an online order within seven (7) days of delivery under the ECTA cooling-off period.
Cancelled items must be returned in resellable condition. Return shipping may apply.
Defective goods must be reported in writing within 30 days of delivery. PetXtreme will cover return shipping for approved returns.
Refunds for defective or returned items will be processed within 14 days of approval. A 2% transaction fee may be deducted.
No refunds will be given for products damaged due to misuse, negligence, or tampering.
7. Refunds
Refunds may take up to 2 weeks to reflect.
Refunds for customer error (e.g. wrong item ordered) are issued once items are returned in good condition, at the customer’s cost.
A 2% processing fee may apply.
8. Stock Availability
If goods are out of stock or unavailable, you will be informed promptly. You may choose to cancel your order and receive a full refund.
9. Credit or Payment Plans
Where applicable, customers entering into credit agreements must comply with the National Credit Act (NCA). Full disclosure of fees, terms, and cancellation rights is required.
10. Disputes & Complaints
If you are not satisfied with a product or service, please contact our support team. If unresolved, you may escalate your complaint to the Consumer Goods and Services Ombud or the National Consumer Commission.
